Scope
Neamedia Icons Collector Edition is a site published by Neamedia. These general terms and conditions govern any purchase made by a non-commercial individual (hereinafter referred to as the "Buyer") from Neamedia (hereinafter referred to as the "Seller").
Any purchase made via the site implies the Buyer's unreserved acceptance of the Conditions. The Conditions may be adapted or modified at any time by the Seller. In the event of modification, the applicable Conditions will be those online on the date of the order. The Conditions are subject to French law. In the event of a dispute, only French courts will have jurisdiction.
Product Presentation
Products sold by Neamedia Icons Collector Edition are presented on the website with their essential characteristics. The Seller reserves the right to modify its catalog and product characteristics, including presentation, commercialization date, and content. Product offers and prices displayed on the website are valid while stocks last. The visuals presented on the website may not be final and are subject to change until the final production of the product.
Pre-order
The Seller offers you the opportunity to purchase your exclusive collector box in advance by pre-ordering it. This ensures you will receive it as soon as it is officially released.
The estimated delivery date is indicated on the product page for informational purposes. The Seller reserves the right to modify it based on production and manufacturing constraints. Any potential delay will not lead to damages or compensation.
Pre-orders are time-limited. After the deadline, it will no longer be possible to reserve the exclusive collector box.
An exclusive bonus will be offered to all individuals who have confirmed their pre-order during the pre-order phase. This bonus will not be available after the pre-order period closes.
Order
You can check the details of your order and its total price before confirming your purchase. The Seller acknowledges receipt of your order by an email confirmation, which constitutes proof of the sale concluded (the "Order Confirmation"). Please check your spam folder if you do not receive this email.
Changes to the delivery address or contact information are possible as long as your order has not been shipped yet.
Contact our customer support as soon as possible: client@neamedia-icons.com
Payment
Payment is due in full immediately upon order, including for pre-orders. Payment can be made by credit card, Shopify Payment, Stripe or PayPal. Payment in instalments is possible via PayPal, subject to PayPal's own terms and conditions.
In the event of a payment incident, the Seller will immediately stop processing the order and the sale will be automatically cancelled.
The site is secured using SSL encryption technology.
No banking data is transmitted or stored by Neamedia Icons. Your payment details are encrypted and processed in a completely secure area by our payment provider.
Delivery
6.1. Delivery Zones
Neamedia Icons delivers to metropolitan France, Europe (Spain, Italy, Germany, Belgium, Luxembourg, Netherlands, Norway, Sweden, Denmark), the United States, the United Kingdom, and Canada. For any orders outside these zones, please contact us at: client@neamedia-icons.com
6.2. Delivery Charges
Delivery charges are not included in the displayed price. They are calculated and displayed based on your delivery address when you finalize your order. Separate shipping fees are charged for each ordered item.
6.3. Delivery Times
Delivery of the exclusive collector box is estimated for the end of 2026.
This date is provided for informational purposes only and is subject to change depending on production constraints. Neamedia Icons undertakes to inform you by e-mail of any significant changes to the schedule.
You will receive a notification email with a tracking number as soon as your package is handed over to the carrier. Tracking can be done directly on the carrier's website.
6.4. Customs Fees
It is the Customer's responsibility to verify the accuracy of the delivery information (name, address, contact details). Otherwise, the Seller cannot be held responsible.
For any delivery outside Metropolitan France, the Customer may have to pay customs duties, VAT or other taxes due on the importation of products into the delivery country. The related formalities are also the sole responsibility of the Customer, unless otherwise specified. The Customer is considered the importer of the product and is therefore solely responsible for verifying the possibility of importing the ordered products with regard to the law of the territory of the delivery country.
If the Customer refuses or does not pay customs duties, the product will be considered abandoned by the Customer and no refund can be offered by the Seller.
6.5. Damaged Package
If your exclusive collector box item arrives damaged, please contact our customer support as soon as possible by attaching photos of the package and the affected products to the following address: client@neamedia-icons.com.
We will do our best to find a suitable solution.
6.6. Unavailability
In the event of product unavailability after your order has been validated, the Seller will inform you by e-mail as soon as possible and undertakes to fully refund you using the same payment method as used at the time of purchase, within 14 days.
Cancellation and right of withdrawal
7.1. Cancellation before shipment
You can cancel your pre-order provided that the order has not yet been shipped. After this period, the sale is firm and final. For any cancellation request, please contact us by email at: client@neamedia-icons.com
7.2. Right of withdrawal after receipt
In accordance with article L221-18 of the Consumer Code, you have a period of 14 calendar days from the receipt of the product to exercise your right of withdrawal, without having to provide reasons or pay penalties.
To exercise this right, send the standard withdrawal form attached to your order, or any written document clearly expressing your wish to withdraw, to the following address before the end of the deadline: client@neamedia-icons.com.
Keep proof of your dispatch.
7.3. Product return
You must return the item to the Seller within 14 days of your decision to withdraw, to the following address:
Neamedia 71 Rue du Faubourg Saint-Antoine 75011 Paris, France
Return shipping costs are entirely at the buyer's expense. Products must be returned in their original condition, complete and undamaged. Any product returned incomplete, damaged or deteriorated will not be eligible for a full refund.
7.4. Refund
In the event of withdrawal, the Seller undertakes to reimburse you in full within 14 days of receiving your request, using the same payment method as that used during the purchase. A refund in the form of a credit note can only take place with your express agreement.
In the event of a delay in reimbursement, the sums due are automatically increased in accordance with the law.
Prices
Prices are given in euros, all taxes included (TTC), excluding delivery costs and duties. The Seller reserves the right to modify the prices mentioned on the site; the price applied will be that in force on the day of the order.
Intellectual Property
The Exclusive Collector Box is an officially licensed product.
All trademarks, logos, and content associated with Resonance: A Plague Tale Legacy are the property of their respective owners. The Seller acts as an authorized licensee. Any unauthorized reproduction or use of protected elements constitutes counterfeiting and will result in civil and criminal liability for the perpetrator.
Accountability
The Seller cannot be held responsible for the consequences of a force majeure event, a production delay by the manufacturer, disruptions to postal services and means of transport, or any other event beyond our control affecting the fulfillment of the order.
Personal data
In accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act, you have the right to access, rectify, erase, and port your personal data. To exercise these rights or for any questions regarding your personal data, please contact us at: client@neamedia-icons.com
For more information, please consult our Privacy Policy available on the website.
Contact and Customer Service
For any questions or complaints:
By email: client@neamedia-icons.com
By mail: Neamedia, 71 Rue du Faubourg Saint-Antoine, 75011 Paris, France