Your privacy choices

As described in our Privacy Policy, we collect personal information from your interactions with our website, including through the use of cookies and similar technologies. This information may be shared with third parties, including advertising partners. We do this to show you ads on other websites that are more relevant to your interests and for other reasons detailed in our Privacy Policy.

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If you visit our website after enabling the Global Privacy Control opt-out setting, depending on your place of residence, we will treat this as a request not to participate in activities that may be considered a "sale" or "sharing" of personal information or any other use that may be considered targeted advertising, for the device and browser you used to access our site.

About the Exclusive Collector Box

What does the Exclusive Collector Box contain?

The Exclusive Collector Box includes an exclusive 23 cm statue of Theseus and Sophia, a collector's Steelbook®, 3 art prints, and a replica ring. An exclusive bonus will also be offered to all those who pre-ordered during the pre-order phase. More details to come.
Is the game included in the box?

No. This Exclusive Collector Box does not include the game. Adding it would have significantly increased the selling price, and we chose to focus this edition on exclusive collectibles, at the fairest possible price for our customers.
What is the price of the box?

The price is €149. Delivery charges are extra and depend on your destination country.
Is this an official product?

Yes, it is an official licensed product for Resonance: A Plague Tale Legacy
Can I pre-order multiple products?

Yes, but you will have to pay delivery fees multiple times depending on the number of boxes purchased.

Order and payment

When am I charged?

Payment is full and immediate at the time of order. Payment in installments is possible via PayPal (according to PayPal's terms and conditions).
Can I modify my order after placing it?

Modifications (delivery address, contact information) are possible as long as your order has not been shipped. Contact our customer support as soon as possible: client@neamedia-icons.com
Can I cancel my order and get a refund?

Yes, cancellation is possible within 14 days of the purchase date, provided the order has not yet been shipped. After this period, the sale is firm and final. For any request: client@neamedia-icons.com

Delivery

Which geographical areas do you deliver to?

We deliver in France, Europe (Germany, Belgium, Luxembourg, Netherlands, Spain, Italy, Denmark, Portugal, Greece, Poland, Sweden), the United States and the United Kingdom
When will I be delivered?

Delivery is estimated for the end of 2026. The exact date is not yet confirmed. You will receive a notification email upon shipment with a tracking number.
Are shipping costs included in the price?

No, shipping costs are not included in the displayed price. They will be calculated and shown based on your delivery address when you finalize your order.
How do I track my order?

Creating a customer account is not necessary. After your purchase, you will receive an order confirmation email (please check your spam folder). Tracking is done directly on the carrier's website. A tracking number will be sent to you by email as soon as the package is handed over to the carrier.
Am I responsible for customs fees?

Yes. If customs fees apply upon delivery, they are entirely the responsibility of the customer.
What should I do if my package arrives damaged?

Contact our customer support as soon as possible, attaching photos of the package and the affected products. We will do our best to find a suitable solution.

Withdrawal and Returns

Do I have a right of withdrawal for a pre-order?

Yes. All pre-orders placed online are covered by the right of withdrawal provided for in Article L221-18 of the Consumer Code. You can cancel without justification and without penalty.
What is the withdrawal period?

You have 14 calendar days from the receipt of the product (not from the pre-order payment date).
How do I exercise my right of withdrawal?

Before the end of the 14-day period, send the seller the withdrawal form attached to your order, or any written statement clearly expressing your wish to withdraw. You do not have to give any reason for your decision. Keep proof of your dispatch (email or mail
Should I return the product after cancellation?

Yes. You must return the goods to the seller within 14 days of your decision to withdraw. The return costs are entirely at the buyer's expense.

News and monitoring

How can I stay informed about your events and news?

Sign up for the Newsletter via the field at the bottom of the site or during your order. You can also follow us on Facebook, Twitter and Instagram.
Will products be available after pre-order?

Yes, but without the pre-order bonus.